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Saturday 9th March 2013

  1. Real Talk: The Social Customer Service Shift to

    Solo / Dual / Panel on Saturday 9th March

    Customer service has become one of the most dynamic areas in social media. The social revolution has completely transformed a back-office function and put it square in the limelight, allowing ...

    At Sheraton Austin Hotel at the Capitol, Capitol E-H (map)

Tuesday 12th March 2013

  1. Outsourcing & Offshoring Social Customer Service to

    Solo / Dual / Panel on Tuesday 12th March

    Brands are now under the gun to deliver blow-away customer service in social media, and they're failing. Big time. Constrained by limited internal resources, inadequate tools, political infighting, and a ...

    At Four Seasons, Four Seasons Ballroom (map)

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